Dear Customer,
Dear DHL Express Customer,
In view of the significant impact of the new coronavirus on the global air transport industry and the global supply chain, in order to continue to provide you and your customers with high-quality and stable services, DHL Express launchedEmergency Situation Surcharge (ESS).
COVID-19 has had significant impacts on the global aviation industry, and global supply chains. In order for us to maintain a reliable and high quality delivery service for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in 2020.
Since the global outbreak of the new coronavirus, the DHL team has been continuously adjusting our global network to better adapt to the development of the epidemic, epidemic prevention policies, and changes in capacity and demand.
Since the onset of this global pandemic, DHL teams have been adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
Adjustment of emergency surcharge
ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE
As market conditions continue to change as the pandemic continues to evolve, we will be adjusting the Emergency Situation Surcharge (ESS) billing amounts effective November 7, 2021.
As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7th, 2021.
We will adjust the charges for the following origin/destination combinations. This adjustment reflects the changing market environment, air transport capacity and local prevention and control measures.
We are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:
- fromMainland China, Hong Kong1Send toAmericas: Adjusted from RMB 7 per kilogram to RMB 16 per kilogram
– Origins China Mainland and Hong Kong1to destinations in the Americas region:
From RMB 7/kg to RMB 16/kg
- fromMainland China, Hong Kong1Send toEurope: Adjusted from RMB 7 per kilogram to RMB 9 per kilogram
– Origins China Mainland and Hong Kong1 to destinations in the Europe region:
From RMB 7/kg to RMB 9/kg
- fromEurope, America and other countriesSend toAustralia and New Zealand: Adjusted from RMB 2 per kilogram to RMB 16 per kilogram
– Origins Europe, Americas and Rest of the World to destination Australia and New Zealand:
From RMB 2/kg to RMB 16/kg
You can refer to the ESS fee standards for different combinations of origin and destination below.
Below, you will find the details for the adjusted ESS per origin and destination combination.
Emergency surcharge effective from November 7, 2021 (RMB/kg)
DHL Express Emergency Situation Surcharge as of November 7th, 2021 (Charge in RMB per Kg)
| Origin CountryorareaOrigin Country/Region | Mainland China and Hong Kong1Hong Kong1& China Mainland | Australia and New Zealand3Australia & New Zealand3 | Other Asian countries2Rest of Asia2 | EuropeEurope | AmericaAmericas | Other countriesRest of World |
| Chinese mainlandChina Mainland | 7.00 | 16.00 | 7.00 | 9.00 | 16.00 | 7.00 |
| China Hong Kong1Hong Kong1 | 7.00 | 16.00 | 7.00 | 9.00 | 16.00 | 7.00 |
| Other Asian countries2Rest of Asia2 | 7.00 | 16.00 | 7.00 | 2.00 | 2.00 | 2.00 |
| EuropeEurope | 2.00 | 16.00 | 2.00 | 2.00 | 2.00 | 2.00 |
| AmericaAmericas | 2.00 | 16.00 | 2.00 | 2.00 | 2.00 | 2.00 |
| Other countriesRest of World | 2.00 | 16.00 | 2.00 | 2.00 | 2.00 | 2.00 |
Green colored cells denote the adjusted ESS
The following table isEmergency surcharge from August 24, 2020 to November 6, 2021,for your information:
For your reference, below you will find the current ESS, as applied from August 24th, 2020 to November 6th, 2021.
| Origin country and regionOrigin Country/Region | Mainland China and Hong Kong1Hong Kong1& China | Australia and New Zealand3Australia & New Zealand3 | Other Asian countries2Rest of Asia2 | EuropeEurope | AmericaAmericas | Other countriesRest of World |
| Chinese mainlandChina | 7 | 16 | 7 | 7 | 7 | 7 |
| China Hong Kong1Hong Kong1 | 7 | 16 | 7 | 7 | 7 | 7 |
| Other Asian countries2Rest of Asia2 | 7 | 16 | 7 | 2 | 2 | 2 |
| EuropeEurope | 2 | 2 | 2 | 2 | 2 | 2 |
| AmericaAmericas | 2 | 2 | 2 | 2 | 2 | 2 |
| Other countriesRest of World | 2 | 2 | 2 | 2 | 2 | 2 |
Please note that the emergency surcharge is a temporary fee to partially compensate for the increased operating costs caused by adjusting our aviation network during this special period. As the epidemic continues, we will continue to evaluate market conditions and make appropriate adjustments to this surcharge.
Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
Latest Network Service Updates
LATEST NETWORK UPDATES
We will continue to provide you with real-time service adjustments affected by the epidemic (such as local government control measures and transit time impacts, etc.). You can visit this website to follow the latest service adjustments: https://www.simplydhl.com/covid-19updates
We will continue to inform our customers about any major changes in our service offering (eg local governmental restrictions and transit time impacts). Please visit the following website for temporary service adjustments: https://www.simplydhl.com/covid-19updates
This website is updated with detailed information on service status and emergency surcharges for affected countries and regions from both origin and destination perspectives.
This site details the service status for impacted countries from an original and destination perspective and also includes the latest updates and developments related to our Emergency Situation Surcharge.
If you have any questions, please contact your DHL Account Manager.
If you have any questions, please reach out to your local DHL representative.
Thank you for your trust and cooperation.
Thank you for your trust and cooperation.
Sincerely,
Kind regards,
DHL-Sinotrans International Air Express Co., Ltd.
DHL-Sinotrans International Air Courier Ltd.
October 2021
October, 2021
1Hong Kong, China and Macau, China
1 Hong Kong SAR and Macau SAR.
2 Other Asian countries or regions: Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue Island, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, East Timor, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia and New Zealand are only used as the origin
2 Rest of Asia (Asia excluding China Mainland and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa.
Australia, and New Zealand as origin only.
3. All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged RMB 2/kg, applicable to all payment methods
3 All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged RMB 2/kg regardless of billing location.
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