Dear Customer,
Dear DHL Express Customer,
In view of the significant impact of the new coronavirus on the global air transport industry and the global supply chain, in order to continue to provide you and your customers with high-quality and stable services, DHL Express launchedEmergency Situation Surcharge (ESS).
COVID-19 has had significant impacts on the global aviation industry, and global supply chains. In order for us to maintain a reliable and high quality delivery service for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in 2020.
Since the global outbreak of the new coronavirus, the DHL team has been continuously adjusting our global network to better adapt to the development of the epidemic, epidemic prevention policies, and changes in capacity and demand.
Since the onset of this global pandemic, DHL teams have been adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
Adjustment of emergency surcharge
ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE
As market conditions continue to change with the ongoing development of the epidemic,From February 14, 2022, we will make adjustments to the Emergency Situation Surcharge (ESS) billing amount.
As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) will be adjusted effective February 14th, 2022.
This adjustment does not change the billing amount for most routes. We only adjust the charging amount for the following specific origin/destination combinations. This adjustment reflects the continuous changes in market environment, air transport capacity and prevention and control measures in various places.
Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:
- fromOther Asian countries or regions2Send toAmerica, Europe and other countries: Adjusted from RMB 2 per kilogram toRMB 7 per kg
- Origins Rest of Asia2 to destinations in the Americas, Europe and Rest of World region:
from RMB 2/kg to RMB 7/kg
You can refer to the ESS fee standards for different combinations of origin and destination below.
Please note that the amounts in the table will be converted into local currency where applicable.
Below, you will find the details for the adjusted ESS per origin and destination combination.
Please note that this updated table will be converted in local currency where applicable.
Effective February 14, 2022Emergency Surcharge(RMB/kg)
In RMB per KG – DHL Express Emergency Situation Surcharge as of February 14th, 2022
Destination Country/Region
| Origin CountryorareaOrigin Country/Region | Mainland China and Hong Kong1Hong Kong1& China Mainland | Australia and New Zealand3Australia & New Zealand3 | Other Asian countries2Rest of Asia2 | EuropeEurope | AmericaAmericas | Other countriesRest of World |
| Chinese mainlandChina Mainland | 7.00 | 16.00 | 7.00 | 9.00 | 16.00 | 7.00 |
| China Hong Kong1Hong Kong1 | 7.00 | 16.00 | 7.00 | 9.00 | 16.00 | 7.00 |
| Other Asian countries2Rest of Asia2 | 7.00 | 16.00 | 7.00 | 7.00 | 7.00 | 7.00 |
| EuropeEurope | 2.00 | 16.00 | 2.00 | 2.00 | 2.00 | 2.00 |
| AmericaAmericas | 2.00 | 16.00 | 2.00 | 2.00 | 2.00 | 2.00 |
| Other countriesRest of World | 2.00 | 16.00 | 2.00 | 2.00 | 2.00 | 2.00 |
The cells marked in red are the ESS update amounts
Red colored cells denote the adjusted ESS
Please note that the emergency surcharge is a temporary fee to partially compensate for the increased operating costs caused by adjusting our aviation network during this special period. As the epidemic continues, we will continue to evaluate market conditions and make appropriate adjustments to this surcharge.
Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
Latest Network Service Updates
LATEST NETWORK UPDATES
We will continue to provide you with real-time service adjustments affected by the epidemic (such as local government control measures and transit time impacts, etc.). You can visit this website to follow the latest service adjustments: https://www.simplydhl.com/covid-19updates
We will continue to inform our customers about any major changes in our service offering (eg local governmental restrictions and transit time impacts). Please visit the following website for temporary service adjustments: https://www.simplydhl.com/covid-19updates
This website is updated with detailed information on service status and emergency surcharges for affected countries and regions from both origin and destination perspectives.
This site details the service status for impacted countries from an original and destination perspective and also includes the latest updates and developments related to our Emergency Situation Surcharge.
If you have any questions, please contact your CZL account manager.
If you have any questions, please reach out to your local CZL representative.
Thank you for your trust and cooperation.
Thank you for your trust and cooperation.
Sincerely,
Kind regards,
CZL International Logistics/Sinotrans-DHL International Air Express Co., Ltd.
CZL International Logistics/DHL-Sinotrans International Air Courier Ltd.
January 2022
January, 2022
1Hong Kong, China and Macau, China
1 Hong Kong SAR and Macau SAR.
2 Other Asian countries or regions (excluding Mainland China and Hong Kong, China): Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue Island, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, East Timor, Tonga, Tuvalu, Taiwan, China, Vietnam, Vanuatu, Samoa.
Australia and New Zealand as origin only
2 Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa.
Australia, and New Zealand as origin only.
3. All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged RMB 2/kg, applicable to all payment methods
3 All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged RMB 2/kg regardless of billing location.
4 Europe: Andorra, Faroe Islands, Greenland, Canary Islands, Liechtenstein, Monaco, San Marino, Vatican, Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Israel, Italy, Jersey, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, Macedonia, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan
4 Europe: Andorra, Faroe Islands, Greenland, Canary Islands, Liechtenstein, Monaco, San Marino, Vatican City State, Albania, Armenia, Austria, Azerbaijan,
Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Republic of Ireland, Israel, Italy, Jersey, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Malta, Republic of Moldova, Republic of Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russian Federation, Republic of Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan
5 Americas: American Samoa, Cuba, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, Palau, U.S. Virgin Islands, Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bernier, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nevis, Nicaragua, Panama, Paraguay, Peru, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Martin, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, Uruguay, Venezuela, British Virgin Islands
5 Americas: American Samoa, Cuba, Federated States of Micronesia, Guam, Marshall Islands, Commonwealth Mariana Islands, Puerto Rico, Palau, Virgin Islands (US), Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guyana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nevis, Nicaragua, Panama, Paraguay, Peru, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States of America, Uruguay, Venezuela, Virgin Islands
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