DHL Express's notice on imposing demand surcharge

​​

DHL Express's notice on imposing "demand surcharge"

INTRODUCTION OF DHL EXPRESS DEMAND SURCHARGE

Dear Customer,

Dear Valued Customer,

At DHL Express, we pride ourselves on our global network, local knowledge, and reliable delivery services. To maintain this high level of service, we must remain flexible and resilient enough to successfully respond to the ups and downs of global trade volumes.

At DHL Express, we pride ourselves on our global network, our local knowledge, and our ability to offer a reliable delivery service. To maintain this high level of service, we must remain agile and resilient as we successfully navigate the ebbs and flows of global trade volume.

To ensure operational continuity during this period of high demand, we willThe demand surcharge will be charged from September 15, 2024 to January 31, 2025 (this is the estimated collection period. If there is any adjustment, it will be announced on the DHL Express official website 30 days in advance)The demand surcharge will apply to DHL's international time-definite express products (including Worldwide Express, 9am Express, 10:30am Express, Noon Express, Single-Daughter Express, Medical Express, and Easy Delivery Box).At that time, the customer's shipment will be subject to an additional demand surcharge based on the above period (including possible adjustments).

To ensure operational continuity during a period of high demand, we will be activating a Demand Surcharge effective 15 September 2024 until 31 January 2025 (This is the expected collection period. If there were any adjustments on such expected collection period, the advance 30 days' notice will be available on the DHL Express website). The Demand Surcharge will be levied on DHL Express Worldwide, DHL Express 12: 00, DHL Express 10:30, DHL Express 9:00, DHL Medical Express, DHL Breakbulk Express, DHL Express Easy shipments. Customers delivering the shipments during this above period and its adjustment (if any) will be deemed to accept the Demand Surcharge for the above period and its adjustment (if any).

Why is this surcharge charged?

WHY IS THIS SURCHARGE BEING IMPLEMENTED?

In addition to using its own cargo aircraft to deliver your goods, DHL Express also purchases a large amount of commercial air transport capacity as support. This unique model ensures our network coverage, transportation capacity and service level, allowing our services to connect with more than 220 countries and regions around the world.

DHL Express transports your shipments around the world using dedicated DHL aircraft, supported by significant amounts of commercial airline capacity. This unique model provides the coverage and service levels that you have come to expect, connecting all 220+ countries and territories worldwide.

During periods of high demand, freight volumes significantly exceed DHL's network capacity. In addition to this, global trade has become increasingly unpredictable, volatile and challenging in recent years. Demand surcharges allow us to allocate additional resources and capacity as needed to adapt to these global market dynamics, allowing us to continue to provide you and your customers with exceptional service during this time. At the same time, demand surcharges help us cover the costs associated with responding to these global market dynamics.

During periods of high demand, the shipment volume materially exceeds DHL's base level of network capacity. In addition to that, recent years have seen global trade becoming increasingly unpredictable, volatile and challenging. Introducing the Demand Surcharge allows us to allocate additional resource and capacity where needed to accommodate these global dynamics which enables us to continue delivering the excellent service to you and your customers during such periods. And the Demand Surcharge supports the recovery of the costs associated with managing a more dynamic global network.

Demand surcharges, also known as peak season surcharges, are common surcharges that have been used in the logistics industry for many years.

The Demand Surcharge, also referred to as Peak Season Surcharge, is a commonly applied extra charge in the logistics industry and has been for many years.

What is the charging mechanism for this surcharge?

WHAT IS THE MECHANISM OF THIS SURCHARGE?

The demand surcharge will be charged in RMB per kilogram according to the origin and destination. Please check the DHL Express official website for the specific charging standards and amounts of the demand surcharge. Please note that the demand surcharge will be included in the base of the fuel surcharge.

The Demand Surcharge will apply per shipment in RMB per kg according to the origin and destination. Please refer to the DHL Express website for specific charging standards and amount for the Demand Surcharge. Please note that Fuel Surcharge is applicable to the Demand Surcharge.

DHL reserves the right to modify the amount and applicable date of the demand surcharge as needed. Any changes to the amount or applicable date of the demand surcharge will be announced on the DHL Express official website 30 days in advance. You can also obtain the latest information on the demand surcharge and the calculation method at any time through the DHL Express official website:Website | DHL Express | https://mydhlplus.dhl.com/cn/zh/ship/surcharges.

DHL reserves the right to modify charge amounts and dates of application for the Demand Surcharge as needed. Should there be any modifications to the charge or the applicable dates, we will provide advance notice of 30 days in the DHL Express website, however, to stay up to date with the latest information about Demand Surcharge and to understand how these surcharges are calculated, please visit Website | DHL Express | https://mydhlplus.dhl.com/cn/en/ship/surcharges.

We value your business and appreciate your support of the demand surcharge. We are confident that by implementing this surcharge we will be able to adequately meet your needs and maintain an excellent quality of service.

We value your business and appreciate your support with the activation of this surcharge. We are confident that by implementing Demand Surcharge, we will be fully equipped to meet your expectations and maintain excellent service quality.

‍

If you have any questions, please contact your DHL Account Manager.

Should you have any questions, please reach out to your DHL representative.

‍

Thank you for your trust and cooperation.

Thank you for your trust and cooperation.

‍

Sincerely,

Regards,

‍

DHL-Sinotrans International Air Express Co., Ltd.

August 2024

‍

DHL-Sinotrans International Air Courier Ltd.
August, 2024

DHL Express announced that it will charge a demand surcharge from September 15, 2024 to January 31, 2025 to adapt to operational challenges during periods of high demand. This move will affect a variety of international express products, and the fee is calculated per kilogram at the origin and destination. The surcharge helps to cope with global trade fluctuations to ensure continued excellent service.