Dear Customer:
Hello!
Thank you for your long-term CZL Express The trust and support of [the people].
Affected by the recent turbulence in the Middle East,Dubai International Airport (DXB) Emergency safety control measures have been implemented, and all inbound and outbound flights have been temporarily closed and suspended. As Dubai is a major global air transit hub, this incident has directly impacted the timeliness of our cross-border transshipment.
⚠️ Scope of impact and current situation
- Affected packages: All shipments that arrived at our warehouse between **last Thursday and Saturday (February 26th - February 28th)** and were originally scheduled to transit through Dubai.
- Current status: Due to airport closures, there are backlogs and flight schedule adjustments on relevant routes, which will likely cause delays in cargo delivery.
💡 Suggestions and Actions
Our company is closely monitoring the international situation and the latest resumption notices from airlines, and has activated its contingency plan:
- Dynamic monitoring: We will track the shipments throughout their journey and arrange priority transfers as soon as the routes resume.
- Customer communication: Please contact the overseas recipient promptly.Prepare explanations for delays in advance.This is to gain the understanding of overseas customers and avoid trade disputes.
📞 Contact Us
For the latest updates on specific individual shipments, please contact us through the following methods:
- Official website: exp.czl.net
- Service Hotline: 021-67892002
- Customer service email: support@czl.net
We sincerely apologize for any inconvenience caused by this unforeseen event. CZL Express will do its utmost to ensure the safety of every entrusted item. Thank you for your cooperation!
CZL Express Operations Center
March 1, 2026