Optional Services
| Charge itemsCharge Items | Billing methodHow We Charge | ChargesAdditional Charge |
| Shipment Insurance | Per shipment value with minimum | International Shipment: Fixed amount of RMB 100 per ticket or 1% of insured amount, whichever is higher Domestic shipment: Fixed amount of RMB 50 per ticket or 0.5% of insured amount, whichever is higher International Shipment: CNY 100 or 1% of insured shipment value if higher Domestic Shipment: CNY 50 or 0.5% of insured shipment value if higher |
| Document AssuranceExtended Liability | Per shipment | CNY 32 (one-off fixed compensation of CNY 3,000 in case of loss) CNY 32 (one-off fixed compensation of CNY 3,000 in case of loss) |
| Climate neutral service GOGREEN Climate Neutral | According to the weight of the shipmentPer kilo w ith minimum | Fixed amount of RMB 1 per ticket or RMB 1 per kilogram, whichever is higher CNY 1 per kilo with minimum of CNY 1 per shipment |
| Shipment PreparationShipment Preparation | Per shipment | CNY 30 CNY 30 |
| Dedicated Pickup and Delivery | Per shipment | Fixed amount CNY 300 per shipment or CNY 3.5 per kg, if higher (Attracts Fuel Surcharge) |
| Residential Address Delivery Residential Address | Per shipment | CNY 25 (Attracts Fuel Surcharge) |
| Saturday Delivery | Per shipment | CNY 240 (Attracts Fuel Surcharge) |
| Neutral Delivery Neutral Delivery | Per shipment | CNY 200 CNY 200 |
| Shipment Intercept | Per shipment | CNY 80 CNY 80 |
| Direct Signature | Per shipment | CNY 40 |
| Change of Billing | Per invoice | CNY 240 CNY 240 |
| The sender pays destination duties and taxes Duty Tax Paid | % of fiscal charges based on total destination taxes and fees | 2% of fiscal charges with a minimum of CNY 150 based on the total destination taxes and fees. |
| Importers pay destination duties and taxes Duty Tax Importer | % of fiscal charges based on total destination taxes and fees | 2% of fiscal charges with a minimum of CNY 40 per ticket based on the total destination taxes and fees |
| Duty Tax Receiver | % of fiscal charges based on total destination taxes and fees | 2% of fiscal charges with a minimum of CNY 40 per ticket based on the total destination taxes and fees |
Customs Services [2]
| Charge itemsCharge Items | Billing methodHow We Charge | ChargesAdditional Charge |
| Import express supervision warehouse management fee Bonded Storage | Per shipment or per kilo per day after 3w orking days | After 3 working days, CNY 0.5 per kilogram per day will be charged, with a minimum charge of CNY 50 per shipment. CNY 50 per shipment or CNY 0.5 per kilo per day after 3 w orking days free storage, if higher |
| Bonded Transit | Per shipment | CNY 350 CNY 350 |
| Export Declaration | Per shipment | CNY 120 CNY 120 |
| Multiline Entry | Rate per line, after five lines starting from the sixth line of the import declaration form | CNY 40 |
| Documents are handed over to the customs broker Broker Notification | Per shipment | CNY 80 CNY 80 |
| Release to Broker | Per shipment | CNY 320 CNY 320 |
| Manual inspection of Physical Intervention | Per shipment | CNY 150 CNY 150 |
Surcharges
| Charge itemsCharge Items | Billing methodHow We Charge | ChargesAdditional Charge |
| fuelAdditional feeFuel Surcharge | Per shipment | A percentage of freight and additional fees are charged based on the fuel index; please ask for detailsrefer toPercentage of transportation and additional charges, as per index; details here |
| Remote Area Service | By shipment w eight | CNY 3.7 per kilo with minimum CNY 168 per shipment (Attracts Fuel Surcharge) |
| Oversize Piece surcharge | Per piece | International shipment: CNY 500, domestic shipment: CNY 250 (counted as fuel charge base) CNY 500 for international shipment, CNY 250 for domestic shipment (Attracts Fuel Surcharge) |
| Overweight Piece Surcharge | Per piece | International shipment: CNY 670, domestic shipment: CNY 370 (counted as fuel charge base) CNY 670 for international shipment, CNY 370 for domestic shipment (Attracts Fuel Surcharge) |
| Non-Stackable PalletNon-Stackable Pallet | Per piece | International shipment: CNY 1,400, domestic shipment: CNY 700 (counted as fuel charge base) CNY 1,400 for international shipment, CNY 700 for domestic shipment (Attracts Fuel Surcharge) |
| Address Correction Surcharge | Per shipment | CNY 80 for international shipment, CNY 40 for domestic shipment |
| Elevated Risk | Per shipment | CNY 150 (Attracts Fuel Surcharge) |
| Restricted Destination surcharge | Per shipment | CNY 230 |
| Lithium Batteries Section II (PI966, 969) | Per shipment | CNY 40 |
| Data entry surchargeData Entry | Per shipment | CNY 39 |
Note [1]: This document only lists the products provided by DHL-SinotransstandardOptional services, customs services and surcharge charging items. If the charging standards for the listed items are adjusted, please refer to the DHL official website
https://mydhlplus.dhl.com/cn/zh/home.html Subject to publication Note [2]: The tax items generated by the customs are not listed in detail
Note [1]: Only standard Optional Service / Customs Service / Surcharge items charged in China are listed in this document. Any rate changes on listed items, please visit DHL official website at https://mydhlplus.dhl.com/cn/en/home.html for reference .
Note [2]: For the charge items occurred in Customs are not fully listed in Customs Services section.
Optional services
Optional Services
Express value insurance
We recommend that you purchase insurance for high-value or personal cargo to provide protection against possible unexpected loss or damage to the cargo. In addition, you can purchase express value insurance based on the value of the goods to provide more peace of mind for your goods.
Shipment Insurance
We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss.
Document protection
If you need to deliver important documents, such as passports, visas or certificates issued by government agencies, you can choose document protection services. Compensation is provided if documents are lost or damaged.
Extended Liability
If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. It provides coverage and compensation in the case of loss or damage.
climate neutral services
This service can calculate the annual carbon emissions of shipments during transportation for customers, and these data will be calculated as carbon emission reductions. Customers will receive a certificate issued by the United Nations-certified authoritative environmental agency (SGS) every year.
DHL can also provide customers with detailed carbon emissions estimates and carbon footprint reports. Please consult customer service or your sales representative for more details.
GoGreen Climate Neutral
This service is for customers who need a reliable method to calculate their annual carbon emissions at a shipment level and subsequently offset these emissions through approved environmental programs. The whole process is verified annually by an independent body accredited by the Société Générale de Surveillance (SGS) .
DHL can also provide reports for either a high level estimate or a detailed carbon footprint. Please contact Customer Service or your Sales Representative to learn more.
Shipment preparation
This is a convenient, fast and reliable preparation service for special needs shipments. DHL is responsible for the production of waybills, content selection, printing labels and document preparation for shipments.
Shipment Preparation
This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses.
Special Pickup and Delivery
If you need to send or deliver non-routine shipments, we can arrange special pickup or delivery.
Dedicated Pickup and Delivery
If your business needs a dedicated vehicle to collect or deliver unusual shipments or a pickup or delivery outside normal business hours, we can arrange this for you.
Delivery to residential address
Customers who are shipping to their homes or private residences can activate the special delivery option for residential addresses. For such shipments, DHL will proactively notify the recipient of the shipment progress via email or SMS. The recipient can choose the appropriate delivery method on the on-demand delivery website On Demand Delivery.
Residential Address
Customers shipping to a home or private residence can activate specific delivery options by designing the delivery address as residential. For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment's progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.
Saturday delivery
We can provide you with Saturday delivery services in major cities in more than 70 countries or regions around the world.
Saturday Delivery
We offer Saturday delivery services to key cities in more than 70 countries or territories.
Neutral delivery
This service allows DHL to remove the commercial invoice that shows the declared amount of the express shipment before delivering it, so that the consignee does not know the declared amount of the express shipment.
Neutral Delivery
This service allows for the delivery of non-document shipments, without any value of the product being shared or exposed to the receiver, since the commercial invoice is removed prior to delivery.
Cutoff redispatch
When DHL has picked up the shipment and it is in transit, at the request of the sender, the following special operations will be performed on the shipment: suspending the shipment at the next node, changing to a different delivery address, or requesting that the shipment be returned to the place of origin.
Shipment Intercept
At Shipper's request, an order change to hold the shipment/piece at the next opportunity, to re-route the shipment/piece to a different delivery address, or to recall the shipment/piece to Shipper at origin, after it has been picked- up and is already in transit.
Sign for receipt directly
When you send confidential documents or high-value items, you can ask DHL to obtain a direct signature from the recipient or designated representative. DHL will ensure that shipments are not diverted or delivered to other addresses.
Direct Signature
If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.
Change bill
This fee will be levied when DHL is required to re-issue a bill when the customer requests changes to the information on a generated bill. If the freight payment account is changed, the fee will be charged under the new account to which the freight payment is transferred.
Change of Billing
This applies when a customer requests a change of defined billing information on an already issued invoice, and which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
The sender pays destination import duties and taxes
At the customer's request, DHL arranges customs clearance of the shipment, and the duties, taxes and various customs miscellaneous charges incurred at the destination are paid by the designated DHL account in the country of origin or a third country, rather than the recipient. cost. DHL will charge a service fee to the tax payer based on a certain percentage or fixed amount of the tax paid.Duty Tax Paid
At the customer's request, DHL clears the shipment at destination and arranges for the applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL account at origin or third country, rather than the receiver of the shipment being billed at destination. duty tax payer will be invoiced an extra charge based on a flat rate or a percentage of the fiscal charges that were paid.
Importers pay destination duties, taxes
At the request of the customer, DHL arranges customs clearance for the shipment, and the duties, taxes and various customs fees incurred at the destination are paid by the designated DHL account in the destination country. DHL will charge a service fee to the tax payer based on a certain percentage of the pre-paid taxes or a fixed amount.
Duty Tax Importer
At the customer's request, DHL clears the shipment at destination and arranges for any applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL account at destination. The duty tax payer will be invoiced an extra charge based on a flat rate or a percentage of the fiscal charges that were advanced.
The recipient pays the destination duties and taxes
This service is available for importing non-documented goods. DHL prepays duties, taxes and various customs fees for importers or consignees who do not have an account number, and then charges the customer for the same amount. Since DHL's customs credit is used as a guarantee in advance, DHL will charge a service fee based on a certain percentage of the prepaid fees, but there is a standard minimum charge.
Duty Tax Receiver
This service covers any import of a non-document shipment for which DHL has used its own credit line with Customs to advance or guarantee the payment of duties, taxes or regulatory charges on behalf of importers and consumers with whom DHL has no contract. An extra charge based on a minimum rate or a percentage of the fiscal charges that were advanced or guaranteed is billed to the duty tax payer.
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customs services
Customs Services
Import express supervision warehouse management fee
Warehousing fees may be incurred if goods are detained at customs due to incorrect or missing documentary information. Billing begins three working days after the goods enter the DHL-supervised warehouse or the documents are handed over to the customs broker at the latest. This fee applies to the payer of destination duties and taxes.
Bonded Storage
Storage charges apply when the shipment cannot be released by Customs due to inaccurate or missing paperwork. Charges take effect three working days after the freight arrival date or broker notification, whichever is later. The charge applies to the duty and taxes payer.
Transshipment
When DHL is required to transport non-documentary goods whose origin is in another country to a destination that is not a conventional DHL port, bonded area transshipment needs to be arranged. Transit transportation is usually operated within a country or a customs area and is a necessary operation step for the importer or designated customs broker before final customs clearance. If you require DHL to do it in your own name,
The bonded area transit service is applicable to both export and import business, as long as the bonded area transit service is used to issue, manage or submit any regulatory transit documents.
Bonded Transit
A bonded shipment occurs when DHL is requested to move non-document foreign-origin goods to a location other than the regular DHL gateway at destination. Bonded Transit is normally operated within a country or customs union, and is necessary prior to final clearance by the importer or designated broker. Bonded Transit applies to both export and import shipments whenever DHL is required to open, manage or report any form of transfer under bond using our own guarantee.
Export declaration fees
This service is applicable to cases where the officially declared export shipment exceeds a certain value or weight, or belongs to specific commodities. Depending on the customs declaration conditions of different shipping countries, the shipper can avoid this fee by making an online declaration.
Export Declaration
Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight. Depending on country of origin, shippers that submit a declaration online may avoid the local charge.
Multiple entry customs clearance entry
When the item entries in the import declaration form exceed 5 lines, entry fees will be charged for the additional lines. For example, a shipment may contain multiple items or multiple invoices. All items must be classified according to their respective customs tariff codes.
Multiline Entry
A service charge will be assessed for multiline item entries with more than five lines. An example would be – one shipment with multiple products or multiple invoices. All products require identification and must be classified under separate harmonized tariff numbers.
Documents handed over to customs broker
At the request of the importer, customs clearance documents are handed over to a third-party independent customs broker to handle customs clearance. After customs clearance is completed, DHL will continue to be responsible for delivery. After the customs clearance documents are handed over,
DHL is no longer responsible for the timeliness of submission of clearance documents to customs or release of goods.
Broker Notification
At the importer's request, DHL will provide the necessary paperwork to the customer's designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed. DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.
Shipment handed over to customs broker
At the importer's request, DHL hands over the shipment and customs clearance documents to the customer's designated customs broker. The customs broker is responsible for shipment delivery.
Release to Broker
At the importer's request, the release of a DHL Express shipment to the customers designated customs broker of choice. DHL will transfer the responsibility for a shipment and related customs documentation to the customer's nominated broker for clearance and last mile delivery.
Manual inspection
This surcharge applies when customs physically inspects the shipment. Arrangements for manual inspection include unloading all or part of the goods from the vehicle, making special inspection marks on specific items/packaging, customs cutting samples of the goods, or inspecting the contents of the items.
Physical Intervention
A surcharge applies for shipments being intercepted for physical examination by customs authorities. Arrangements for inspections may also include full or partial unloading of a vehicle, the specific marking of prototypes, mutilation of samples or the examination of shipment content.
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Additional fee
Surcharges
Fuel Surcharge
This surcharge is based on the billed price per shipment and any shipping-related surcharges. The calculation of fuel costs is based on the public fuel price index, which will also be displayed on the DHL Express official website https://mydhlplus.dhl.com/cn/zh/home.html. Rates are determined monthly based on fuel prices 2 months prior to the billing month. Fuel surcharge applies to international express and domestic express.
Fuel Surcharge
This variable surcharge is applied to the weight charge of each shipment and any transportation related surcharges. It is derived from publicly available fuel oil indices that are also shown on the DHL Express website at https://mydhlplus.dhl.com/cn/en /home.html. The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to domestic and international shipments.
Remote area surcharge
This surcharge is imposed when the shipment is sent or delivered to a remote area or an area where express delivery service is not available. The remote area surcharge applies to international shipments.
Remote Area
This surcharge applies when a shipment is collected from or delivered to a location that is distant or difficult to serve. The Remote Area surcharge applies to international shipments.
Extra long shipment surcharge
For each single piece of parcel or palletized goods, an additional fee will be charged if the length of any side of the single piece exceeds 120 cm. This fee applies to international express and domestic express.
Oversize Piece
This fixed surcharge applies to every piece, including a pallet, with a single dimension in excess of 120cm. The Oversize Piece surcharge applies to domestic and international shipments.
Overweight shipment surcharge
There is an additional charge for each single parcel or palletized shipment if the actual weight or volumetric weight exceeds 70 kg. This fee applies to international express and domestic express.
Overweight Pieces
A fixed surcharge is applied to every piece, including a pallet that exceeds a scale or volumetric weight of 70kg. The Overweight Piece surcharge applies to domestic and international shipments.
Unable to stack pallet surcharge
This surcharge applies to each single pallet shipment that is requested by the shipper or that cannot be stacked due to shape, content or packaging. This surcharge applies to international express shipments and domestic express shipments, but does not apply to shipments weighing less than 30 kg.
Non-Stackable Pallet
This fixed surcharge is applied to every pallet within a shipment that cannot be stacked, either on request by the shipper, or because of its shape, content or packaging. This surcharge applies to domestic and international shipments and does not apply to pieces below 30kg.
Address correction surcharge
When the shipment cannot be delivered due to incorrect recipient address information on the waybill, DHL will make efforts to find the correct address and complete the delivery to charge the surcharge. This fee applies to international express and domestic express.
Address Correction
This fixed surcharge is applied to any shipment that has an incorrect delivery address at the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address. The Address Correction surcharge applies to domestic and international shipments.
High risk area surcharge
Use DHL to send or receive surcharges from high-risk countries plagued by war, civil unrest, and terrorism.
Elevated Risk
Additional surcharges may apply when shipping from or to a destination country, DHL is operating at elevated risk due to continuous state of war, civil unrest, or continuous threats from terrorism.
Restricted destination surcharge
Use DHL to send or receive surcharges from countries with trade restrictions determined by the United Nations Security Council.
Restricted Destination
Additional surcharges may apply when shipping from or to a destination country that is subject to trade restrictions imposed by the UN Security Council.
Lithium battery surcharge
A surcharge imposed by DHL for handling and shipping lithium-ion batteries or lithium metal batteries in compliance with IATA Packaging Regulations 966, 967, 969 and 970, Section II.
Lithium Batteries
A surcharge may apply per shipment when the handling and transportation of shipments involves Lithium Ion or Lithium Metal batteries compliant with the appropriate IATA Packing Instructions 966, 967, 969 and 970, Section II.
Data entry surcharge
Additional charges for non-electronic, paper handwritten waybills. This fee does not apply to electronic waybills.
Data Entry
This fixed surcharge is applied to any shipment consigned with non-electronic, paper based manual waybills. Electronic shipping documentation incurs no additional charges.
emergency surcharge
This surcharge applies in exceptional circumstances when DHL needs to recover costs related to temporary emergencies beyond DHL's control which could not have been reasonably anticipated at the inception of the Customer Agreement.
Emergency Situation
This surcharge applies in exceptional cases when DHL is required to recover costs associated with temporary emergency situations beyond DHL's control which could not be reasonably anticipated at the commencement of an agreement.
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