For European shipments with a declared value of USD 50 or less, there is no service (50 USD does not include the freight value, and there is no service even with a transaction certificate). For shipments above USD 50, a proof of payment is required, and the invoice must include the detailed product name, customs code, material and purpose in English.
Countries not connected to batteries: American Samoa, East Timor, Armenia, Micronesia, Saipan, Faroe Islands, Greenland, Falkland Islands, Georgia, Kazakhstan, Kosovo, Kyrgyzstan, Uzbekistan, Qatar, Yemen, Egypt, Eritrea, Ethiopia, Libya, Uganda, Burundi, Cape Verde, Chad, Comoros, Congo, Djibouti, Equatorial Guinea, Gambia, Guinea-Bissau, Lesotho, Malawi, Mayotte, Mozambique, Namibia , Zimbabwe, Rwanda, Senegal, Seychelles, Somalia, Somaliland, Swaziland, Tanzania, Tunisia, Angola, Saint Helena, Burkina Faso, Central African Republic, Niger, Guinea, Liberia, Mali, Sierra Leone, Uruguay, Anguilla, Aruba, Bernaire, French Guiana, Montserrat, Nevis, Sao Tome and Principe, Saint Barthelemy, Saint Eustatius, Suriname, Turks and Caicos Islands, British Virgin Islands, Paraguay Portugal
There is no service for European shipments with a declared value of USD 50 or less (50 USD does not include the freight value, and there is no service even with a transaction certificate). For shipments above USD 50, proof of payment is required, and the invoice must have the customs code and material purpose.
Proof of payment is required for shipments to France, Germany, the United Kingdom, and Spain
South Africa requires a stamped commercial invoice and does not accept pro forma invoices
1. Channel regulations
1. We only accept general goods with internal batteries (MSDS is required for more than 2 products with batteries in a single ticket) and supporting battery goods (MSDS is required). We do not accept any knives, cream-like cosmetics, liquids, counterfeit brands, powders, foods, and other prohibited items. If the goods are found to be mixed in our warehouse or the service provider's warehouse, our company will charge a risk compensation of RMB 1,000/ticket and reserve the right to pursue responsibility.
2. Cargo packaging requirements: We accept parcel bags, cartons, wooden boxes (if there are no hinges, you must provide pictures of the goods and a shipping guarantee), and air boxes for packaging. We do not accept goods packaged in wooden frames, iron sheets, etc.
3. Due to the epidemic, this channel has suspended the acceptance of large goods with a billable weight of more than 70KG per piece and a billable weight of more than 300KG per ticket. And the length of one side cannot exceed 120CM.
4. Shipments to Amazon addresses can be received, but tariffs must be prepaid and third-party customs clearance contact information must be provided. For shipments to Amazon addresses, customs clearance issues and fees incurred at the destination must be borne by the sender.
5. Billing rules: According to DHL's new regulations in 2019, starting from September 28, 2019, the DHL billing weight algorithm for multiple pieces of goods in one shipment will be changed to: compare first and then accumulate, that is: compare the actual weight of each piece of goods with the volume weight, and take the heavier one as the billing weight of the single piece. Finally, add the billing weights of the single pieces and carry forward to get the billing weight of the entire shipment.
For example: There are three pieces of goods in one shipment, and the actual weight of each piece is 10.2KG, 20.3KG, and 30.4KG respectively. The corresponding volume is 8.2KG, 15.1KG, and 40.5KG. According to the old regulations, the billing weight is: 8.2+15.1+40.5=63.8KG, while the new regulations are: 10.2+20.3+40.5=71KG. (Unlike UPS, the comparison result of a single piece does not need to be rounded to 0.5). Please pay special attention to this.
Note: If the billable weight of a single ticket is within 20.5KG (including 20.5KG) and less than 0.5KG, it will be charged as 0.5KG; if the billable weight of a single ticket is above 21KG (including 21KG) and less than 1KG, it will be charged as 1KG; (the volume weight is calculated as: length x width x height CM/5000=KG).
2. Channel Additional Service Fee
1. We can accept general trade declarations and charge a customs declaration fee of 200 yuan + 2RMB/KG.
2. Duty prepaid (DDP) is available, and a customs duty prepayment fee of RMB 140 per ticket will be charged.
3. This channel does not accept shipments with customs duties paid by a third party.
4. We can accept Hong Kong delivery, and charge a Hong Kong delivery handling fee of 1 RMB/KG, with a minimum charge of 50 RMB/ticket.
3. Channel surcharge:
1. Remote address fee: 4.5 RMB/KG, minimum charge per ticket is 230 RMB, plus the monthly fuel surcharge. Our company does not guarantee to check all remote addresses before sending to the service provider, all fees are subject to the final notification of the service provider
2.Address change surcharge: 100RMB/ticket;
3. Overlength and overweight surcharge: If the single side length exceeds 119CM or the single piece chargeable weight exceeds 69KG, the overlength and overweight fee standard is adjusted to: 855RMB/piece, and the fuel surcharge needs to be calculated separately. If there are multiple overlength or overweight pieces in one ticket, the overlength and overweight fee standard = 855* the number of overlength or overweight pieces.
4. Special cargo handling fee: Shipments that meet the following two requirements will be charged a special cargo handling surcharge: Charge standard: RMB 1,350/piece, plus the monthly fuel cost.
A. The sender clearly indicates in any way that stacking of goods is prohibited;
B. Any goods that are irregularly packaged and cannot be safely stacked.
5. High-risk region surcharge (RSK): A surcharge (RMB 237/ticket + fuel for the month) imposed on documents and parcels sent to countries plagued by war, civil unrest, terrorist threats and violent crime.
High-risk countries (regions): Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Syria, South Sudan, Yemen
6. UNS: A surcharge (RMB 332/ticket) for parcels shipped to countries affected by the United Nations trade embargo.
Restricted countries (regions): Central African Republic, Cote d'Ivoire, Democratic Republic of Congo, Eritrea, Iran, Iraq, North Korea, Liberia, Libya, Somalia, Sudan, Syria, Yemen
Note: Services in high-risk areas and restricted areas: Iraq (parcel services suspended), Libya, Syria, and Yemen require the above two fees to be added.
7. Return freight: According to DHL's return freight invoice, actual reimbursement.
8. Under-declaration surcharge: According to DHL's requirements, once the value of the goods is confirmed to be under-declared (mainly including but not limited to the following two situations), DHL will charge the relevant fees directly to the sender without prior notice, and will charge an under-declaration surcharge of RMB 450/ticket.
“A. Request to change the declared value or invoice due to under-declaration;
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B. The destination country requires the declaration of freight and insurance, but it is not declared on the invoice.
9. Telecommunications license fee: For mobile phones, walkie-talkies and other goods that need a communications license when shipped out of Hong Kong, our company can provide a communications license. Telecommunications license fee: 20 RMB for the first 10 kg, and 1.5 RMB/KG for the next 10 kg
10. Residential address delivery surcharge (new): Residential addresses include private residences and non-public offices. Charge standard: 30 RMB + monthly fuel cost
4. Compensation Standards:
A. Compensation standard for loss before going online: compensation according to the declared value and refund of shipping fee. If the item is not found after 15 working days from the date of shipment, compensation will be automatically made according to the lost item standard.
B. Compensation standard for loss after going online: If the item is completely lost/damaged, compensation will be made according to the declared value, with a maximum of 100 USD per ticket, and no refund will be made for the shipping fee. If the item is partially lost or damaged, compensation will be made according to the declared value of the lost part, with a maximum of 100 USD, and no refund will be made for the shipping fee.
Documents: If all documents are lost/damaged, the maximum compensation is RMB 100/ticket, and no joint liability will be assumed.
Package: If the package is completely lost or damaged (UPS confirms the loss or damage), compensation will be based on the declared value, with a maximum of 100 USD per ticket, and no refund will be made for shipping. If the package is partially lost or damaged, compensation will be based on the declared value of the lost part, with a maximum of 100 USD, and no refund will be made for shipping.
C. Delay in accessing the Internet: No compensation
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