Dear partners:
Hello! Thank you very much for your continued support. Due to the serious problem of under-declaration, there have been many complaints abroad. Hong Kong DHL strictly investigates under-declaration. Our company reiterates that under-declaration is strictly prohibited. Goods sent to European countries must provide full English and corresponding clear proof of real transaction. Chinese is not accepted. For personal gifts, repair return types, and goods with no commercial value, proof of their price must be provided.
Please check the information before delivery. Our company will not review before shipment. If the return or customs detention is caused by incomplete or incorrect information, all responsibilities and expenses will be borne by the sender. Thank you for your cooperation.
The transaction proof must include the following elements:
1. Complete receiving information
2. Details of the goods
3. The value of the goods (unit price, quantity, total price), freight or insurance (if any)
Kind tips:
Goods from the 27 EU countries need to provide a tax number (VAT/EORI is acceptable, IOSS does not accept) and proof of payment;
Under-declaration is very likely to be detained, inspected, and returned by big data screening, or an under-declaration surcharge of RMB 450 will be incurred, which our company will charge customers unconditionally.
Please note the above. If you have any questions, please contact your account manager. We will wholeheartedly provide you with better services. Thank you.
CZL International Express
March 5, 2022
English 
Chinese