To ensure operational stability during periods of high cargo demand,September 15, 2024 to January 31, 2025During this period, DHL will start to collect demand surcharge (formerly known as peak season surcharge).
The charge is calculated in RMB per kg (chargeable weight) based on the origin and destination of the goods. Fuel surcharge is applicable to this charge.
The amount of the charges and the applicable dates may change during the demand period. The demand period is defined by DHL at its sole discretion. Any changes will be notified in advance.
As the peak shipping season approaches, our goal is to ensure that your shipping needs are fully met while you continue to enjoy our timely, predictable, high-quality service. Due to the increase in transportation demand, we will continue to charge Peak Service Fees1 for some export and import shipments in the Asia-Pacific region. Fuel surcharges will also apply to this charge, which is charged based on the billable weight of the shipment. Starting September 22, 2024, UPS will adjust the Peak Service Fees for some shipments based on market conditions. See the table below for details. Please note that Peak Service Fees are subject to adjustment. Shippers should check the latest Peak Service Fees on the Regions and Rates page on UPS.com before shipping. The following are the applicable rates per kilogram:
A. Peak Service Fee – Applicable to export shipments from the following Asia Pacific origins to global destinations^1
2: Americas means Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Bermuda, Bolivia, Bonaire, Sint Eustatius, Saba, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Ecuador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Turks and Caicos Islands, U.S. Virgin Islands, Uruguay and Venezuela.
3: Asia Pacific refers to American Samoa, Australia, Bhutan, Brunei, Cambodia, China, Cook Islands, Fiji, French Polynesia, Guam, Hong Kong SAR, Indonesia, Japan, South Korea, Kiribati, Laos, Macao SAR, Malaysia, Marshall Islands, Federated States of Micronesia (Truk, Mosrae, Micronesia and Pohnpei), Mongolia, Myanmar, New Caledonia, New Zealand, Palau, Papua New Guinea, Philippines, Saipan, Singapore, Solomon Islands, Samoa, Taiwan, Thailand, Timor-Leste (Democratic Republic of Timor-Leste), Tonga, Tuvalu, Vanuatu, Vietnam, Wallis and Futuna Islands.
4: Europe means Andorra, Albania, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey (Channel Islands), Hungary, Iceland, Ireland, Israel, Italy, Jersey (Channel Islands), Kosovo, Latvia, Lithuania, Luxembourg, North Macedonia, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and the United Kingdom.
B. Peak Service Fee – Applicable to import shipments using UPS Worldwide Express service1 from global origins to the following Asia Pacific destinations
From September 15, 2024 until further notice:
destination
Origin
country / region
Europe^2 & India
America^3
Canada
USA
Rest of the world
(Except Asia Pacific^4)
Australia
AUD 0.75
AUD 1.35
Chinese mainland
RMB 3.60
RMB 0.80
Hong Kong Special Administrative Region, China
HKD 4.00
HKD 0.90
Indonesia
IDR 7,400
IDR 1,628
Japan
JPY 80
JPY 20
South Korea
KRW 700
KRW 200
Macao Special Administrative Region, China
HKD 4.00
HKD 0.90
Malaysia
MYR 2.30
MYR 0.60
New Zealand
NZD 1
NZD 2
Not applicable
Not applicable
Not applicable
the Philippines
PHP 28
PHP 7
Unless otherwise notified
Unless otherwise notified
Unless otherwise notified
Singapore
SGD 0.68
SGD 0.15
Taiwan, China
TWD 16
TWD 4
Thailand
THB 18
THB 4
Vietnam
VND 11,750
VND 2,585
1Applies to import shipments using UPS Worldwide Express®, UPS Worldwide Express Plus®, UPS Worldwide Express, and UPS Worldwide Expedited® services.
2Europe refers to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.
3America refers only to Mexico and Puerto Rico
4 Asia Pacific refers to American Samoa, Australia, Bhutan, Brunei, Cambodia, China, Cook Islands, Fiji, French Polynesia, Guam, Hong Kong SAR, Indonesia, Japan, South Korea, Kiribati, Laos, Macao SAR, Malaysia, Marshall Islands, Federated States of Micronesia (Truk, Mosrae, Micronesia and Pohnpei), Mongolia, Myanmar, New Caledonia, New Zealand, Palau, Papua New Guinea, Philippines, Saipan, Singapore, Solomon Islands, Samoa, Taiwan, Thailand, Timor-Leste (Democratic Republic of Timor-Leste), Tonga, Tuvalu, Vanuatu, Vietnam, Wallis and Futuna Islands.
C. Applicable to import shipments using UPS Worldwide Express Freight Service 1 from global origins to the following Asia Pacific destinations
From September 15, 2024 until further notice:
Destination Country
Europe 2 & India
Americas 3
Canada
USA
Other regions in the world (excluding Asia Pacific 4 regions)
Australia
AUD 0.75
AUD 2.70
Chinese mainland
RMB 3.60
RMB 2.00
Hong Kong Special Administrative Region, China
HKD 4.00
HKD 2.20
Indonesia
IDR 7,400
IDR 4,144
Japan
JPY 80
JPY 50
South Korea
KRW 700
KRW 400
Macao Special Administrative Region, China
HKD 4.00
HKD 2.20
Malaysia
MYR 2.30
MYR 1.30
Not applicable
Not applicable
Not applicable
New Zealand
NZD 1
NZD 3
Unless otherwise notified
Unless otherwise notified
Unless otherwise notified
the Philippines
PHP 28
PHP 16
Singapore
SGD 0.68
SGD 0.38
Taiwan, China
TWD 16
TWD 9
Thailand
THB 18
THB 10
Vietnam
VND 11,750
VND 6,580
1Applies to import shipments using UPS Worldwide Express Freight® and UPS Worldwide Express Freight® Midday service.
2Europe refers to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom.
3America refers only to Mexico and Puerto Rico.
4 Asia Pacific refers to American Samoa, Australia, Bhutan, Brunei, Cambodia, China, Cook Islands, Fiji, French Polynesia, Guam, Hong Kong SAR, Indonesia, Japan, South Korea, Kiribati, Laos, Macao SAR, Malaysia, Marshall Islands, Federated States of Micronesia (Truk, Mosrae, Micronesia and Pohnpei), Mongolia, Myanmar, New Caledonia, New Zealand, Palau, Papua New Guinea, Philippines, Saipan, Singapore, Solomon Islands, Samoa, Taiwan, Thailand, Timor-Leste (Democratic Republic of Timor-Leste), Tonga, Tuvalu, Vanuatu, Vietnam, Wallis and Futuna Islands.
The delivery time shown in the price inquiry is the estimated delivery time from the current channel to the mainstream countries, excluding weekends. South America, Africa and other regions may be delayed by 3 working days, and the delivery time to remote countries is about 14 days. It is recommended to check the notes for more information. If you have any questions, please contact customer service.
DHL Express's notice on imposing "demand surcharge"
INTRODUCTION OF DHL EXPRESS DEMAND SURCHARGE
Dear Customer,
Dear Valued Customer,
At DHL Express, we pride ourselves on our global network, local knowledge, and reliable delivery services. To maintain this high level of service, we must remain flexible and resilient enough to successfully respond to the ups and downs of global trade volumes.
At DHL Express, we pride ourselves on our global network, our local knowledge, and our ability to offer a reliable delivery service. To maintain this high level of service, we must remain agile and resilient as we successfully navigate the ebbs and flows of global trade volume.
To ensure operational continuity during this period of high demand, we willThe demand surcharge will be charged from September 15, 2024 to January 31, 2025 (this is the estimated collection period. If there is any adjustment, it will be announced on the DHL Express official website 30 days in advance)The demand surcharge will apply to DHL's international time-definite express products (including Worldwide Express, 9am Express, 10:30am Express, Noon Express, Single-Daughter Express, Medical Express, and Easy Delivery Box).At that time, the customer's shipment will be subject to an additional demand surcharge based on the above period (including possible adjustments).
To ensure operational continuity during a period of high demand, we will be activating a Demand Surcharge effective 15 September 2024 until 31 January 2025 (This is the expected collection period. If there were any adjustments on such expected collection period, the advance 30 days' notice will be available on the DHL Express website). The Demand Surcharge will be levied on DHL Express Worldwide, DHL Express 12: 00, DHL Express 10:30, DHL Express 9:00, DHL Medical Express, DHL Breakbulk Express, DHL Express Easy shipments. Customers delivering the shipments during this above period and its adjustment (if any) will be deemed to accept the Demand Surcharge for the above period and its adjustment (if any).
Why is this surcharge charged?
WHY IS THIS SURCHARGE BEING IMPLEMENTED?
In addition to using its own cargo aircraft to deliver your goods, DHL Express also purchases a large amount of commercial air transport capacity as support. This unique model ensures our network coverage, transportation capacity and service level, allowing our services to connect with more than 220 countries and regions around the world.
DHL Express transports your shipments around the world using dedicated DHL aircraft, supported by significant amounts of commercial airline capacity. This unique model provides the coverage and service levels that you have come to expect, connecting all 220+ countries and territories worldwide.
During periods of high demand, freight volumes significantly exceed DHL's network capacity. In addition to this, global trade has become increasingly unpredictable, volatile and challenging in recent years. Demand surcharges allow us to allocate additional resources and capacity as needed to adapt to these global market dynamics, allowing us to continue to provide you and your customers with exceptional service during this time. At the same time, demand surcharges help us cover the costs associated with responding to these global market dynamics.
During periods of high demand, the shipment volume materially exceeds DHL's base level of network capacity. In addition to that, recent years have seen global trade becoming increasingly unpredictable, volatile and challenging. Introducing the Demand Surcharge allows us to allocate additional resource and capacity where needed to accommodate these global dynamics which enables us to continue delivering the excellent service to you and your customers during such periods. And the Demand Surcharge supports the recovery of the costs associated with managing a more dynamic global network.
Demand surcharges, also known as peak season surcharges, are common surcharges that have been used in the logistics industry for many years.
The Demand Surcharge, also referred to as Peak Season Surcharge, is a commonly applied extra charge in the logistics industry and has been for many years.
What is the charging mechanism for this surcharge?
WHAT IS THE MECHANISM OF THIS SURCHARGE?
The demand surcharge will be charged in RMB per kilogram according to the origin and destination. Please check the DHL Express official website for the specific charging standards and amounts of the demand surcharge. Please note that the demand surcharge will be included in the base of the fuel surcharge.
The Demand Surcharge will apply per shipment in RMB per kg according to the origin and destination. Please refer to the DHL Express website for specific charging standards and amount for the Demand Surcharge. Please note that Fuel Surcharge is applicable to the Demand Surcharge.
DHL reserves the right to modify the amount and applicable date of the demand surcharge as needed. Any changes to the amount or applicable date of the demand surcharge will be announced on the DHL Express official website 30 days in advance. You can also obtain the latest information on the demand surcharge and the calculation method at any time through the DHL Express official website:Website | DHL Express | https://mydhlplus.dhl.com/cn/zh/ship/surcharges.
DHL reserves the right to modify charge amounts and dates of application for the Demand Surcharge as needed. Should there be any modifications to the charge or the applicable dates, we will provide advance notice of 30 days in the DHL Express website, however, to stay up to date with the latest information about Demand Surcharge and to understand how these surcharges are calculated, please visit Website | DHL Express | https://mydhlplus.dhl.com/cn/en/ship/surcharges.
We value your business and appreciate your support of the demand surcharge. We are confident that by implementing this surcharge we will be able to adequately meet your needs and maintain an excellent quality of service.
We value your business and appreciate your support with the activation of this surcharge. We are confident that by implementing Demand Surcharge, we will be fully equipped to meet your expectations and maintain excellent service quality.
If you have any questions, please contact your DHL Account Manager.
Should you have any questions, please reach out to your DHL representative.
Thank you for your trust and cooperation.
Thank you for your trust and cooperation.
Sincerely,
Regards,
DHL-Sinotrans International Air Express Co., Ltd.
August 2024
DHL-Sinotrans International Air Courier Ltd.
August, 2024
Thank you for your continued support and trust in CZL Express. In order to better improve the quality of service, we willThis Saturday (August 17) Conduct team building activities in Qingdao. Therefore,Our company will suspend business on that dayWe apologize for any inconvenience this may cause.
Important
• Rest time：Closed all day this Saturday (08-17)
• Normal business hours：We will resume normal business next Monday (08-19)
Customer Service
If you have any urgent needs during this period, please contact us via the following methods:
When the following occursAll situationsFedEx will charge a designated customs clearance agent surcharge ofRMB 96 per air waybill or RMB 10.7 per kilogram, whichever is higher. This fee isThe sender bears, subject to the invoice.
Non-FedEx related agents: The consignee himself or his designated customs clearance agent is responsible for clearing the goods.
Customer agent location pickup: FedEx Express picks up the shipment at the customer's agency location and delivers the shipment to the final recipient.
Different customs clearance points: The customs clearance point at the recipient's location is different from the customs clearance point of the agent.
Precautions:
Please note that this additional fee may be incurred for shipments that the recipient clears by themselves. Please communicate fully with the customer before shipment. If this fee appears on the FedEx bill, the senderMust bear, and it is not disputed. FedEx has clear terms and conditions.
If you choose to ship, it means that you have known and accepted the above terms. Thank you for your understanding and cooperation
Demand surcharge from 5 August 2024 (Mainland China)
FedEx may impose demand surcharges during a period of increased shipping volumes, increased capacity demand, rising operating costs, and multiple pressures on the transportation network.
Starting August 5, 2024, FedEx will charge a demand surcharge for international shipments shipped at the Mainland China export rate.
Serve
country / region
Surcharge per kg* (RMB)
Priority^^^
Economy^^^^
Shipments exported from Mainland China
Australia and New Zealand¹
0 yuan/kg
0 yuan/kg
Asia²
0 yuan/kg
0 yuan/kg
United States, Canada, Mexico and Puerto Rico³
4 yuan/kg
4 yuan/kg
Europe⁴ (EU)
6.4 yuan/kg
6.4 yuan/kg
India
6.4 yuan/kg
6.4 yuan/kg
Middle East, Indian Subcontinent and Africa⁵ (MEISA)
6.4 yuan/kg
6.4 yuan/kg
Latin America⁶,⁷ (LAC)
0 yuan/kg
0 yuan/kg
ImportOne™ shipments to Mainland China
Australia and New Zealand¹
0 yuan/kg
0 yuan/kg
Asia²
0 yuan/kg
0 yuan/kg
United States, Canada, Mexico and Puerto Rico³
0 yuan/kg
0 yuan/kg
Europe⁴ (EU)
0 yuan/kg
0 yuan/kg
India
0 yuan/kg
0 yuan/kg
Middle East, Indian Subcontinent and Africa⁵ (MEISA)
0 yuan/kg
0 yuan/kg
Latin America⁶,⁷ (LAC)
0 yuan/kg
0 yuan/kg
Demand Surcharges will be determined by FedEx at its sole discretion and are subject to the terms and conditions set forth in the FedEx Service Guide and FedEx Standard Conditions of Carriage for the country of shipment origin. FedEx reserves the right to modify Demand Surcharges, including but not limited to rates, terms, applicable areas or any other conditions. FedEx may also cancel, modify or adjust any waiver of Demand Surcharges at its sole discretion with prior notice.
The above surcharge amounts are for reference only and may vary depending on the rate class or rate sheet you register with FedEx. To find out the actual surcharges for your shipment, log in to your FedEx account and use the Rates & Transit Times application at fedex.com. If you have any questions, please contact your local sales or customer service team.
Some of the countries listed above that are in different geographic regions may be subject to the same surcharge amount (per kg) if they are grouped into the same pricing area under any given rate sheet or price list. For details, please refer to the regional index of the FedEx rate sheet or price list you registered, or contact your local sales or customer service team.
^*^ This surcharge has a minimum charge for all international parcel and freight shipments, regardless of the market rate at the origin.^^^The minimum charge is RMB 7.2 per parcel shipment and RMB 362 per international heavy cargo shipment^^The actual surcharge amount will be converted to the settlement currency.
^^^ Parcel shipment services include: FedEx Envelope, FedEx Pouch, FedEx International Priority (IP), FedEx International Priority Express (IPE), FedEx International Economy (IE), FedEx International Early (IF), FedEx 10kg Box, FedEx 25kg Box, FedEx International Priority Distribution (IPD), FedEx International Economy Distribution (IED), and FedEx International eCommerce (FICP).
^^^^ Heavy cargo services include: FedEx International Priority Freight (IPF), FedEx International Economy Freight (IEF), FedEx International Priority Distribution Freight (IDF), and FedEx International Air Freight (FDF).
^^^^^ Priority services include: FedEx Envelope, FedEx Pouch, FedEx International Priority (IP), FedEx International Priority Express (IPE), FedEx International Priority Freight (IPF), FedEx International Early (IF), FedEx 10kg Box, FedEx 25kg Box, FedEx International Priority Distribution (IPD), FedEx International Priority Distribution Freight (IDF), and FedEx International eCommerce (FICP).
^^^^^^ Economy services include: FedEx International Economy (IE), FedEx International Economy Freight (IEF), FedEx International Economy Distribution (IED), and FedEx International Air Freight (FDF).
^#^ Applies only to customers registered for the ImportOne service. Customers registered for the ImportOne service will receive a discount based on the destination-based International Import Express base rate published in their pricing agreement. For all other customers not registered for the ImportOne service, the surcharge imposed on import/third-party shipments will be determined by the country of origin.
1.** Australia and New Zealand:** Includes Australia, New Zealand, Brunei, Cambodia, Guam and Laos.
2.**Asia:** Includes Japan, Singapore, South Korea, Hong Kong SAR, Malaysia, Taiwan, Thailand, Vietnam, Philippines, Indonesia, Macau SAR and Mongolia.
3.** United States, Canada, Mexico and Puerto Rico:** Includes the United States, Canada, Mexico, Puerto Rico, and other countries that fall under the same pricing zone of the FedEx rate sheet or price list you register.
4.** European Union:** Includes the United Kingdom, Germany, France, Italy, Israel, Netherlands, Spain, Switzerland, Belgium, Sweden, and other countries that fall under the same pricing region of the FedEx rate sheet or price list you register.
5.Middle East, Indian Subcontinent and Africa: Includes United Arab Emirates, South Africa, Saudi Arabia, Kuwait, Pakistan, Morocco, Qatar, Bangladesh, Sri Lanka, Algeria, Egypt, Nigeria, Bahrain, Oman and other countries that fall under the same pricing zone of the FedEx rate sheet or price list you register.
6.Latin America and the Caribbean: Includes Brazil, Chile, Colombia, Peru, Argentina, Ecuador, Guatemala, Costa Rica, Dominican Republic, Panama, and other countries that fall under the same pricing zone of the FedEx rate sheet or price list you register for.
7. Surcharge amounts also apply to other countries: American Samoa, Cook Islands, Fiji, French Polynesia, Tahiti, Marshall Islands, Micronesia, New Caledonia, Northern Mariana Islands, Rota, Saipan, Tinian, Palau, Papua New Guinea, Samoa, Timor-Leste, Tonga, Vanuatu, Wallis and Futuna.
The price remains unchanged, the timeliness remains unchanged
remind:
If you have urgent items, please try to choose the express service and pick it up in 1-2 working days
Economy items are normally picked up in 2-3 working days
Special offer channels do not accept urgent items (if the warehouse is full, the next flight will be automatically sent)
The above is the latest update of CZL Express's international express service. If you have any questions or need further consultation, please feel free to contact our customer service team.
According to the latest news, due to the heavy rain in the UAE yesterday, the city was severely flooded and all personnel were unable to enter the workplace, which affected customs clearance and collection. Our colleagues in Dubai were unable to work normally today, and both transit and UAE shipments are expected to be delayed.
Therefore, we solemnly inform you that once the UAE resumes operations, our company will handle all stranded express shipments as soon as possible to ensure that the transfer is completed as soon as possible. We deeply apologize for some inconvenience during this period and thank you for your understanding and support.
Please understand the impact that this force majeure may have on your express delivery. We will do our best to handle related matters as soon as possible. If you have any questions or emergencies, please feel free to contact us.
Thank you again for your trust and support for CZL Express.
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