文章

​​

DHL 快递关于征收"需求附加费"的通知

INTRODUCTION OF DHL EXPRESS DEMAND SURCHARGE

尊敬的客户，

Dear Valued Customer,

在 DHL 快递，我们为自己的全球网络、本地知识，以及提供可靠的递送服务而自豪。为了保持这一高水平的服务，我们必须保持足够的灵活性与韧性以成功地应对全球贸易量的涨落。

At DHL Express, we pride ourselves on our global network, our local knowledge, and our ability to offer a reliable delivery service. To maintain this high level of service, we must remain agile and resilient as we successfully navigate the ebbs and flows of global trade volume.

为了确保在高需求时期的运营连续性，我们将从2024 年 9 月 15 日至 2025 年 1 月 31 日期间（此为预计收取期间，如有调整，将提前 30 天在 DHL 快递官网公示）收取需求附加费。需求附加费将适用于 DHL 国际限时快递产品（包括环球快递、朝九特派、十点半特派、正午特派、子母运单快递、医疗快递、易递箱）。届时客户发件将额外按实上述期间（包括其可能的调整）的需求附加费。

To ensure operational continuity during a period of high demand, we will be activating a Demand Surcharge effective 15 September 2024 until 31 January 2025 (This is the expected collection period. If there were any adjustments on such expected collection period, the advance 30 days’ notice will be available on the DHL Express website). The Demand Surcharge will be levied on DHL Express Worldwide, DHL Express 12:00, DHL Express 10:30, DHL Express 9:00, DHL Medical Express, DHL Breakbulk Express, DHL Express Easy shipments. Customers delivering the shipments during this above period and its adjustment (if any) will be deemed to accept the Demand Surcharge for the above period and its adjustment (if any).

为什么收取这项附加费？

WHY IS THIS SURCHARGE BEING IMPLEMENTED?

DHL 快递除使用自有货机运送您的货物之外，同时还会大量购买商业航空运力作为支持。这一独特模式使我们的网络覆盖、运输能力及服务水平得以保障，从而使我们的服务能够与全球 220 多个国家和地区连接起来。

DHL Express transports your shipments around the world using dedicated DHL aircraft, supported by significant amounts of commercial airline capacity. This unique model provides the coverage and service levels that you have come to expect, connecting all 220+ countries and territories worldwide.

在高需求期间，货物运输量显著超过了 DHL 的基础网络处理能力。除此之外，近年来，全球贸易变得越来越不可预测，动荡和富有挑战。收取需求附加费使我们能够根据需要分配额外的资源和运力以适应这些全球市场的动态变化，从而使我们能够在此期间继续为您和您的客户提供卓越的服务。同时，收取需求附加费帮助我们支付应对全球市场动态变化相关的成本。

During periods of high demand, the shipment volume materially exceeds DHL’s base level of network capacity. In addition to that, recent years have seen global trade becoming increasingly unpredictable, volatile and challenging. Introducing the Demand Surcharge allows us to allocate additional resource and capacity where needed to accommodate these global dynamics which enables us to continue delivering the excellent service to you and your customers during such periods. And the Demand Surcharge supports the recovery of the costs associated with managing a more dynamic global network.

需求附加费，也被称为旺季附加费，是物流行业已使用多年的常用附加费。

The Demand Surcharge, also referred to as Peak Season Surcharge, is a commonly applied extra charge in the logistics industry and has been for many years.

这项附加费的收费机制是什么？

WHAT IS THE MECHANISM OF THIS SURCHARGE?

需求附加费将按照始发地和目的地，以人民币每公斤计费。 需求附加费的具体收费标准和金额请查询 DHL 快递官网。请注意，需求附加费将包含在燃油附加费的基数内。

The Demand Surcharge will apply per shipment in RMB per kg according to the origin and destination. Please refer to the DHL Express website for specific charging standards and amount for the Demand Surcharge. Please note that Fuel Surcharge is applicable to the Demand Surcharge.

DHL 保留根据需要修改需求附加费的收费金额和适用日期的权利。任何关于需求附加费金额或适用日期的相关修改会提前 30 天在 DHL 快递官网公示，您还可以通过 DHL 快递官网随时获知有关需求附加费的最新信息及费用计算方式：Website | DHL Express | https://mydhlplus.dhl.com/cn/zh/ship/surcharges。

DHL reserves the right to modify charge amounts and dates of application for the Demand Surcharge as needed. Should there be any modifications to the charge or the applicable dates, we will provide advance notice of 30 days in the DHL Express website, however, to stay up to date with the latest information about Demand Surcharge and to understand how these surcharges are calculated, please visit Website | DHL Express | https://mydhlplus.dhl.com/cn/en/ship/surcharges.

我们重视您的业务，并感谢您对收取需求附加费的支持。我们有信心通过实施此附加费，将能够充分满足您的需要，并保持卓越的服务质量。

We value your business and appreciate your support with the activation of this surcharge. We are confident that by implementing Demand Surcharge, we will be fully equipped to meet your expectations and maintain excellent service quality.

‍

如果您有任何问题，请联络您的 DHL 客户经理。

Should you have any questions, please reach out to your DHL representative.

‍

感谢您的信任与合作。

Thank you for your trust and cooperation.

‍

此致，

Regards,

‍

中外运－敦豪国际航空快件有限公司

2024 年 8 月

‍

DHL-Sinotrans International Air Courier Ltd.
August, 2024