At DHL Express, we pride ourselves on our global network, our local knowledge, and our ability to offer a reliable delivery service. To maintain this high level of service, we must remain agile and resilient as we successfully navigate the ebbs and flows of global trade volume.
To ensure operational continuity during a period of high demand, we will be activating a Demand Surcharge effective 15 September 2024 until 31 January 2025 (This is the expected collection period. If there were any adjustments on such expected collection period, the advance 30 days’ notice will be available on the DHL Express website). The Demand Surcharge will be levied on DHL Express Worldwide, DHL Express 12:00, DHL Express 10:30, DHL Express 9:00, DHL Medical Express, DHL Breakbulk Express, DHL Express Easy shipments. Customers delivering the shipments during this above period and its adjustment (if any) will be deemed to accept the Demand Surcharge for the above period and its adjustment (if any).
DHL Express transports your shipments around the world using dedicated DHL aircraft, supported by significant amounts of commercial airline capacity. This unique model provides the coverage and service levels that you have come to expect, connecting all 220+ countries and territories worldwide.
During periods of high demand, the shipment volume materially exceeds DHL’s base level of network capacity. In addition to that, recent years have seen global trade becoming increasingly unpredictable, volatile and challenging. Introducing the Demand Surcharge allows us to allocate additional resource and capacity where needed to accommodate these global dynamics which enables us to continue delivering the excellent service to you and your customers during such periods. And the Demand Surcharge supports the recovery of the costs associated with managing a more dynamic global network.
需求附加费,也被称为旺季附加费,是物流行业已使用多年的常用附加费。
The Demand Surcharge, also referred to as Peak Season Surcharge, is a commonly applied extra charge in the logistics industry and has been for many years.
The Demand Surcharge will apply per shipment in RMB per kg according to the origin and destination. Please refer to the DHL Express website for specific charging standards and amount for the Demand Surcharge. Please note that Fuel Surcharge is applicable to the Demand Surcharge.
DHL reserves the right to modify charge amounts and dates of application for the Demand Surcharge as needed. Should there be any modifications to the charge or the applicable dates, we will provide advance notice of 30 days in the DHL Express website, however, to stay up to date with the latest information about Demand Surcharge and to understand how these surcharges are calculated, please visit Website | DHL Express | https://mydhlplus.dhl.com/cn/en/ship/surcharges.
We value your business and appreciate your support with the activation of this surcharge. We are confident that by implementing Demand Surcharge, we will be fully equipped to meet your expectations and maintain excellent service quality.
如果您有任何问题,请联络您的 DHL 客户经理。
Should you have any questions, please reach out to your DHL representative.
感谢您的信任与合作。
Thank you for your trust and cooperation.
此致,
Regards,
中外运-敦豪国际航空快件有限公司
2024 年 8 月
DHL-Sinotrans International Air Courier Ltd.
August, 2024